case study

NPS Cloud delivers for Tendring

Since moving three applications to the NPS Cloud, annual billing is 80% faster, issues get resolved quicker and the user experience has been transformed.

Digital Transformation

As part of a council-wide digital transformation programme, which has seen them reach the finals of The MJ Achievement Awards 2020, Tendring District Council adopted a ‘cloud first’ strategy. For bigger applications, like their NPS Housing and Revenues and Benefits systems, they looked at the cloud offering from the software providers themselves. Tendring’s Cyber Security and Systems Manager, Sam Wright, explains why: “When you have your software and cloud services in different places there’s often a diffusion of responsibility with no single organisation accountable for the fix. We wanted to avoid that as much as possible, so we decided to put our NPS applications in the NPS Cloud.” After a kick-off meeting in summer 2019, Tendring’s Housing and Revenues and Benefits systems migrated successfully to the NPS data centre in December 2019, along with their Business Objects reporting installation.

“Moving to the NPS Cloud has made our systems run faster and ensures that cloud and software experts are working in tandem to keep performance high.”

~ Sam Wright, Cyber Security & Systems Manager - Tendring District Council

Greater user experience

Staff noticed a big improvement almost immediately. Previously, the council’s older hardware had caused the applications to ‘hang’ and it was often unclear that anything was happening when they clicked. Now, refresh rates are much faster, with the housing system now averaging less than 0.3 seconds. Tendring were experiencing similar performance issues with their Business Objects installation on site which have all now been resolved by migrating to the NPS Cloud. When it came to Council Tax annual billing, the improvement was unmistakable. In 2019, running the extracts took 5 hours and 28 minutes; in 2020, it was just 42 minutes.

“The NPS team always goes above and beyond, and their DBA experts are fantastic!”

~ Sam Wright, Cyber Security & Systems Manager - Tendring District Council

200 users

across the two applications

20+ years

using NPS software

80% reduction

in annual billing processing time

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Northgate Public Services (UK) Ltd Peoplebuilding 2 Peoplebuilding Estate Maylands Avenue Hemel Hempstead Hertfordshire HP2 4NW

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