case study


NHS Organ Donor Register

NHS Blood and Transplant wanted to make it easier for people to sign up for donation, register their preferences or nominate others to make decisions on their behalf.

More choice

The first NHS Organ Donor Register was built over 20 years ago as a way to track the success of campaigns asking people to sign up as donors. It continued to take on an operational role, especially following the introduction of the Human Tissue Act 2004.


NPS was chosen to build a new register, now called NHS Blood and Transplant, that would allow for both opt-out and opt-in schemes, making it easier for people to record their preferences or nominate someone else to make decisions on their behalf.

Specialist benefits

With NHS Blood and Transplant in place, specialist nurses could see the full history of a person’s registration and preferences. This allows for better conversations with families when making difficult decisions.


Aaron Powell, Chief Digital Officer for NHS Blood and Transplant, summarises the project:


“We needed an Organ Donor Register that was fit for the future and chose NPS to deliver it. The team had experience with similar programmes of this scale and their software platform gave us all the benefits of a bespoke development, like flexibility but with the added confidence of a fully-supported system that was proven elsewhere."

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