case study


HGV Road User Levy

The HGV Levy came into force in April 2014. 97% of payments were taken by its foreign operator payment system in the first year alone.

Successful first year

The Department for Transport was looking for a cost effective way to bring forward legislation requiring all heavy goods vehicles (HGVs) over 12 tonnes to make a contribution to wear and tear on UK roads through a new time-based charge.


For UK-registered HGVs, payment of the levy would be made alongside the existing Vehicle Excise Duty transaction. For foreign HGVs a new digital service was needed to manage payments.


NPS was awarded a five-year contract to create and run the new payment system and took on the risk of development and implementation.

In the first month alone, 170,000 levies were sold to 59 different countries, with 97% of payments made digitally.

Complex charges

The amount paid needed to vary according to the weight, number of axles and type of vehicle. The levy also had to comply with EU charging legislation.

Simple screens

Payment screens were designed to be accessible from any device and easy to use, featuring content in six languages and with strong use of images.


Users create accounts to manage their fleet and make advance or one-off payments. A multi-lingual contact centre is also available for payment assistance. The system matches levy payment records with records of HGVs that arrive or leave by ferry or the Channel Tunnel.

1.5m+

levies purchased in first year

97%

of payments made digitally

£46m

revenue generated in first year

95%

compliance rates

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Northgate Public Services (UK) Ltd Peoplebuilding 2 Peoplebuilding Estate Maylands Avenue Hemel Hempstead Hertfordshire HP2 4NW

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